You need to call a company for help with a product, or have a few questions. You grow tense – you know the drill. You are prepared for battle, hoping you choose the “right” phone extension option to get the answers you need. Choosing Sales will probably connect you to a very happy and friendly person ready to take your credit card number but may not be able to answer your questions.
Choosing the Support option usually means you’ll talk with someone who is far from friendly and makes you feel as if you’ve interrupted their day (and that’s even after you’ve been on hold for 30 minutes just to talk with them).
That’s not the case with us.
There’s a reason why we don’t use a phone menu system to corral you into a Sales or Support queue – it doesn’t matter – you talk to the same people no matter the nature of your call. Often times sales calls turn into a support call with specific questions and walk throughs. Likewise, support calls can turn into a sales call when a customer decides they need an upgrade, extra license, or online backup. Good customer service is helping people solve their problems through the best solution, before or after the sale.
Nathan Boles helping CattleMax customers
Our customer service team has used CattleMax for years for their own cattle, so they know the ins and outs to get you through problems you may run across. And, since they’re producers just like you who were once looking for the same type of solution themselves, they also know how to answer your sales questions to make sure you’re selecting the right edition or including services you might need.
Give us a try – we truly want to help you succeed!
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